Refund & Exchange Policy

Last Updated: August 13, 2026

At Black Tie Style, we want our customers to be satisfied with their purchases. Please carefully review our policy before placing an order.

Refunds & Exchanges

All refunds and exchanges are subject to approval by Black Tie Style. Approval is not guaranteed and will be determined based on the condition of the merchandise and the circumstances of the request.

Eligible merchandise may be considered for a refund or exchange within 14 days of delivery, provided the item is unworn, unused, unwashed, and in its original condition with all original tags and packaging attached.

Customer Size Responsibility

Black Tie Style is not responsible for customers ordering the wrong size. Customers are responsible for reviewing the available size information and selecting the correct size before completing their purchase.

Ordering the wrong size does not automatically qualify an order for a refund or exchange. Any size exchange is subject to Black Tie Style’s approval and product availability.

Final Sale & Non-Returnable Items

The following items are final sale and are not eligible for refunds or exchanges:

Clearance or final-sale merchandise
Altered or customized merchandise
Personalized items
Undergarments
Merchandise that has been worn, washed, damaged, stained, or otherwise used
Gift cards

Altered Merchandise

Any merchandise that has been altered, tailored, hemmed, or customized at the customer’s request is considered final sale and is not eligible for a refund or exchange.

Condition of Merchandise

To be considered for a refund or exchange, merchandise must be returned in its original condition and must be free of stains, odors, makeup, pet hair, damage, or other signs of wear.

Refund Processing

If a refund is approved by Black Tie Style, the refund will be issued to the original payment method. Processing times may vary depending on the customer’s financial institution.

Return Shipping

Customers may be responsible for return shipping costs. Original shipping charges are non-refundable unless otherwise determined by Black Tie Style.

Damaged or Incorrect Merchandise

If you receive merchandise that is damaged or an item different from what you ordered, contact Black Tie Style as soon as possible with your order information and photos of the issue. Black Tie Style will review the situation and determine the appropriate resolution.